Propto connects residents and property managers through a seamless ticket system. Raise any complaint, track it live, and close it fast. No calls, no chasing.
Propto connects residents and managers in a single ecosystem — no calls, no WhatsApp groups, no lost paperwork.
A sleek mobile app for residents to log complaints, pick categories, set priority, attach photos, and track every ticket in real time.
A powerful web dashboard for property managers and RWAs to view queues, assign technicians, manage residents, and generate reports.
From the moment a resident raises a request to the moment it's resolved — Propto handles every step automatically.
Auto-generated ticket IDs, category tagging, priority levels, and status tracking — all in one place.
Add residents by Wing, Flat number, Name and Mobile. Bulk import supported. Full directory at a glance.
Push alerts for every ticket update — assignment, visit schedule, resolution, and billing reminders.
Monthly breakdowns by category, resolution time, technician performance, and open vs. closed ratio.
Assign any open ticket to an internal technician or external vendor with one tap. Track visit status live.
Set resolution deadlines per category. Auto-escalate overdue tickets to senior management instantly.
Track maintenance charges, send automated reminders, and let residents pay online without friction.
Residents can attach images and videos to any complaint — no more "can you describe the issue?"
Collect resident satisfaction ratings after every resolved ticket. Build trust through transparency.
Pick a category, describe the issue, set priority, attach a photo — done in under 60 seconds.
A unique ticket ID is created. Manager is notified instantly and it lands in the queue.
Manager assigns a technician. Resident gets live updates — visit scheduled, technician on way.
Ticket is closed. Resident rates the experience. Analytics updated. Society gets smarter.
Login with your mobile number. Your apartment and wing are pre-linked — no setup needed.
Choose from 14 categories — Billing, Water, Electrical, Structural, Appliances, Security, Leakage, Parking, Amenities, Plumbing, Cleaning, Pets, General Repair and more.
Add a subject, description, priority, preferred visit time, and optional photo. Submit in seconds.
Get push notifications at every step. See who's assigned, when they'll visit, and when it's closed.
Residents can raise requests across all major maintenance domains — structured, trackable, and routed to the right person.
Before Propto, every complaint went into a WhatsApp group and got lost. Now every ticket is tracked, assigned, and resolved. Our resolution time dropped from 2 weeks to 3 days.
I raised a plumbing complaint at 9am and a technician showed up by 11am. Propto actually makes you feel heard. The live tracking is brilliant — I knew exactly what was happening.
Managing 200 flats used to be a logistical nightmare. Propto's manager dashboard gives me a live view of every open ticket. The analytics help me plan staffing weeks ahead.
Join 120+ societies already using Propto to resolve faster, communicate better, and build happier communities.
Book a Free Demo — It's Free →Book a free demo and see how Propto makes every maintenance request smoother and faster. You've managed long enough. See what better feels like.
Our team sets up your society, imports residents, and trains your staff — all included.
Phone, chat, and email support with a named account manager for every society.
ISO 27001 compliant. Resident data never shared or sold. Hosted on Indian servers.
We'll reach out within 24 hours to schedule your walkthrough.